Textual support for D

Hi @filozinni, Happy to help! The textual evidence supporting answer choice (D) can be found in lines 41 to 45 where the author states that city officials are planning to cut the water to a few residences to show that they are serious about collecting on overdue water bills. We can infer from these lines that the city has rarely, if ever, done this before. If they had, then citizens would already know that the city is serious about collecting on these overdue bills. Hope this is helpful! Please let us know if you have any further questions.

Oh I see, from reading those lines I was not able to make the inference that they had not done it before. Thank you very much!