Question #1914

Cannot see the bottom portion of the solitary passages.

Started by JaneBethel · started 2018-05-10 19:30 · last activity 2020-06-08 11:16 · 7 replies

I have expanded my laptop window and reduced the size of the text as much as possible, but when I scroll down on the reading passages, it stops before I can see the end of the passage. It is making it difficult to answer the questions. Is there a way to adjust my screen, or get a pdf of the reading comp questions?

Replies

  1. Mehran · 2018-05-21 02:43

    Hi @JaneBethel, thanks for your post, and we are sorry to hear about the problems you are having. Please contact us for technical assistance. You can tap "support" on the left menu to open our chat. You can also call us at 855.483.7862, Monday through Friday, 9 AM — 6 PM PST.

  2. Adam-Estacio · 2018-12-10 15:04

    I'm having the same issue as well. The progress bar on the bottom of the screen cuts off the text, not only on this question, but on multiple other questions throughout this course as well. I suggest adding a little more space after the text of each question to prevent this.

  3. Adam-Estacio · 2018-12-10 15:06

    Actually this text simply just doesn't scroll all the way to the bottom of the passage.

  4. Ravi · 2019-01-06 04:46

    @Adam-Estacio, Thanks for letting us know and we are terribly sorry to hear that you are experiencing technical issues. Please direct any support related issues to our support staff by tapping "support" from the left menu or by calling 855.483.7862 ext. 2 Monday-Friday 9am-6pm PT. Our support channels are a much faster way to resolve these type of issues. Please use these message boards for content-related questions only. Thank you.

  5. Maroun · 2019-04-04 18:03

    Why hasn't this been fixed yet? Technical support has not solved the issue with me, and I don't believe its good practice to just refer us to technical support since it seems that many people are experiencing the same problem.

  6. ndilando · 2020-02-10 17:54

    How do I use the highlighting feature on this?

  7. Morad · 2020-06-08 11:16

    I'm also experiencing this issue as well where I cannot read past line 60. When will this be fixed?

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