Logical reasoning PrepTest 126 · Section 3 · Question 4

Question prompt

Cassie: In order to Remaining source text redacted.
Why the credited answer is right

Credited answer: A

The notes below walk through why it fits the stem and how to eliminate the rest.

Argument or Facts

Argument/Argument

Valid or Flawed

Flawed/Flawed

Question Type

Weaken Questions

Stimulus Summary

C: Goal - Improve quality of customer service; Approach - Reduce client load per agent.
M: It’d be great, but we can’t do it, since we already have problems recruiting qualified agents, so how are we going to get more?

Answer Anticipation

Cassie sets up a goal - improve the quality of customer service. Her approach in doing so? Reducing the number of clients each agent is serving at a time.
Melvin doesn’t address the goal - he seems on board. However, he does take issue with the approach. He’d love to get to smaller client loads, but he doesn’t think it’s feasible.
Why not? Because doing so would require recruiting more customer service agents, and the company already has a hard enough time with recruitment.
The question stem asks us to counter this argument - so we need to point out how we can overcome this objection. So how can it be possible to attract more customer service agents when it’s already hard to do so?
Well, a key change is being suggested - lowering the client load per agent. That change might make working in customer service at the company more manageable, thus making the work more attractive to potential workers. Let’s find an answer highlighting that more agents might be interested in working for the company with this change to the workload.

Answer choices

  1. A
    Since reducing client loads Remaining source text redacted.
    Why choice A matches the stem
    This answer highlights that the change Cassie is suggesting to make the customer experience better would also make the agent work easier, thus making it possible to overcome the problem that Melvin identifies. This answer, therefore, serves as an effective counter to his argument.
  2. B
    Many of the real Remaining source text redacted.
    Why choice B is not credited
    Melvin agrees that smaller client loads are desirable, he just doesn’t think that it can be done, so this answer doesn’t counter his argument.
  3. C
    Several recently conducted studies Remaining source text redacted.
    Why choice C is not credited
    Similar to (B), this answer aligns with Melvin’s belief that smaller client loads are desirable, he just doesn’t see a way to make it happen.
  4. D
    Hiring extra support staff Remaining source text redacted.
    Why choice D is not credited
    Melvin’s argument is limited to discussing the feasibility of reducing client loads, so bringing up other ways of achieving the same benefits is out of scope. This answer would only be relevant if Melvin argued that the benefits can’t be achieved, not that they can’t be achieved through a specific approach.
  5. E
    Over the last several Remaining source text redacted.
    Why choice E is not credited
    This answer aligns with Melvin’s argument, so it doesn’t serve as a counter to it.

What this tests

Question analytics

Based on historical answer selection rates for this question.

Answer choice distribution

  1. A Credited 86%
  2. B 1%
  3. C 4%
  4. D 8%
  5. E 2%

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