Logical reasoning PrepTest 103 · Section 3 · Question 5

Question prompt

Consumer: I would like Remaining source text redacted.
Why the credited answer is right

Credited answer: C

The notes below walk through why it fits the stem and how to eliminate the rest.

Argument or Facts

Argument

Valid or Flawed

Flawed

Question Type

Errors in Reasoning Questions

Stimulus Summary

C: I want the new features, but my friend had problems with the update
CR: Of 3,000 copies, 100 complaints were made, so you’re pretty safe

Answer Anticipation

The question stem asks us to highlight a flaw in the Company Representative’s argument - specifically, a possibility that the Representative is overlooking. So we should start by identifying what’s wrong with her argument, and then think about a possibility that highlights this flaw.
The Representative’s argument boils down to rebutting fears that an update will have problems by highlighting the relatively few complaints they’ve received - 100 out of 3,000 copies. That means 2,900 people who received the copy of the upgrade didn’t call to complain.
However, the relevant information is how many people who received the update had issues - not the number who complained. Sure, people who complain likely have an issue with the upgrade, but there could be plenty of people out there who had issues but didn’t take the time to call up and complain.
This is the possibility that the Representative overlooks, so let’s find an answer bringing it up.

Answer choices

  1. A
    the company will issue Remaining source text redacted.
    Why choice A is not credited
    Whether problems with the current upgrade will be fixed doesn’t speak to whether the Consumer will have issues with the upgrade in the meantime, so this answer is out of scope.

  2. B
    some of the problems Remaining source text redacted.
    Why choice B is not credited
    The Representative doesn’t speak to the seriousness of the problems, just the relative infrequency of them as measured by complaint calls.

  3. C
    a significant number of Remaining source text redacted.
    Why choice C matches the stem
    The Representative uses the number of complaint calls to suggest that there haven’t been a lot of customers facing problems. This answer highlights the possibility that people had problems but didn’t call in to complain, which the Representative doesn’t consider in using the small call volume to conclude a low number of problems.

  4. D
    the consumer will experience Remaining source text redacted.
    Why choice D is not credited
    Whether there will be problems with the current software is out of scope of the Representative’s argument about the likelihood of having issues with the upgrade. That said, if anything, this answer strengthens an argument for upgrading, which aligns with the Representative’s argument.

  5. E
    some of the reported Remaining source text redacted.
    Why choice E is not credited
    The source of the problems is out of scope - even if they’re user-generated, that can still be a reason to be wary of the upgrade.

What this tests

Question analytics

Based on historical answer selection rates for this question.

Answer choice distribution

  1. A 6%
  2. B 3%
  3. C Credited 89%
  4. D 1%
  5. E -100%

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